Thank you for visiting our website! 

This Privacy Policy explains how SIKE USA INC. d/b/a Ok Seeds (hereinafter “SIKE”, “we”, or “us”) collects, uses, and shares your Personal Information.

“Personal Information” is information about you that we may collect when you use our website,  social media applications and other electronic commerce means through which we sell or provide our products and services (collectively, our “Platform”).

Information We Collect

We may collect the following types of Personal Information about you:

• Contact information: When you use or interact with our Platform, we collect or obtain relevant contact details from you, including your name, telephone number and email address.

• Account information: If you register an account with us, we collect your username and password, and other relevant information that we may request.

• Order information: If you place an order through the Platform, we collect information necessary to fulfill the order, including your delivery address, the date and time of the order, and the items you ordered and any special instructions.

• Payment information:  If you place an order through the Platform, we collect your billing address and method of payment.

• Other information you provide to us:  We collect any other information that you choose to provide during your interactions with our Platform, including your responses to surveys and questionnaires and also information that you provide to our customer service representatives. 

• Interactions with the Platform: When you access the Platform, we may collect information about your interactions with the Platform, including but not limited to, the products with which you engage or select for purchase, information related to your orders,  the web pages that you navigate to, and the frequency and duration of your use of the Platform.  We also may use third party services that employ software code to record users’ interactions with the Platform which can help us diagnose technical issues and identify areas for improvement.

• Chat bots, e-mails:  We also may collect information regarding your interactions with our chat bots, emails, texts, notifications or other marketing from us.

• Device information:  Our servers may record information about the computer, phone or other media you use to connect to the Platform. This information may include your device’s IP address, your device type, browser information (such as browser type and any settings), internet service provider, operating system, and unique device identifiers.

• Location information: When you access the Platform, we may collect information about your device’s location. For instance, if you allow the Platform to access location services through the permission system used by your device’s operating system or browser, we may collect the precise location of your device.

• Cookies and other tracking means:  When you visit  or otherwise interact with our Platform, we may automatically collect information about you using device identifiers, cookies, pixels, tags, application programming interfaces, software development kits and similar technologies. We use this information for various purposes such as for making improvements to the Platform functionality, improving user experience, and to customize advertisements.

• Third party information providers: We may receive Personal Information about you from third parties.  For example, if you log into the Platform through a third party service, we may receive some information about you and your use of that third party service.  We may also receive Personal Information relating to you from law enforcement, governmental authorities and publicly available sources.

• Payment information: When you purchase products through our Platform, we may receive payment information about you, including credit card details and billing address and information about your payment processor. 

How We Use Collected Information

We may use the Personal Information collected as follows: (a) for administrative purposes to process orders; (b) for customer support communications and inquiries; (c) for marketing purposes regarding our products and the Platform; (d) to conduct surveys and obtain feedback to improve our Platform and products; (e) to help identify improvements to enhance the customer experience using our Platform; (f) to use data to conduct research and analytics to identify usage and purchase trends; (g) to help maintain security and the integrity of our Platform and protect against unauthorized transactions; (h) to comply with applicable laws and regulations and respond to requests and communications from law enforcement authorities and other governmental agencies; and (i) to use such information for other purposes with your consent.    

Information Disclosure

We may disclose the Personal Information to:

• Our related entities, affiliates, subsidiaries and other companies under common control and ownership for purposes consistent with this Privacy Policy and other business and operational purposes.

• Third parties that provide services to us, such as cloud storage services, system hosting services, research partners, data security services, fraud prevention, payment processing services, delivery services,  analytics services, legal services, e-mail services, SMS communication services. 

• To law enforcement and governmental agencies as we deem reasonably necessary or as otherwise may be required by applicable laws or regulations.

• To other third parties at your direction or consent.

Third Party Links

Some links on the Platform may redirect you to third party websites and services that we do not operate. We may also offer social media sharing tools that let you share actions on the Platform with other websites and vice versa. The privacy practices of these third party websites and social sharing tools will be governed by their own privacy policies, and we encourage you to review and understand their privacy policies before disclosing any Personal Information to them. 

Information Retention

We keep Personal Information only for as long as necessary to fulfill the purposes for which we have collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Information we consider (a) the amount, nature, and sensitivity of the Personal Information; (b) the potential risk of harm from unauthorized use or disclosure of the Personal Information; (c) the purposes for which we use the Personal Information; (d) whether we can achieve those purposes through other means; and € the applicable laws that require us to retain information for regulatory purposes or permit us to retain the information to preserve our legal rights.

Your Privacy Options Depending on your place of residence, under applicable law, you can make certain choices and exercise certain rights with respect to our use of your Personal Information by informing us in advance writing.  Please note that rights and requests may be subject to applicable exceptions.